98vip Terms & Conditions — What you need to know before using the platform

1. General Terms & Conditions

These Terms & Conditions apply to the use of 98vip (https://98vip.my) and all of its services. By creating an account or using any service on 98vip, you are deemed to have fully agreed to these terms.

98vip is an internationally licensed online gaming platform. Before using this platform, please confirm that online betting and gaming is legally permitted in your region and that you are at least 18 years of age. 98vip does not provide services to individuals in jurisdictions where such activities are prohibited by law.

98vip reserves the right to update these Terms & Conditions at any time, with or without prior notice. Continued use of the platform after any changes constitutes your acceptance of the revised terms.

2. Account Policy

Registration Requirements

To open an account at 98vip, the following requirements must be met:

• You must be at least 18 years of age.
• You must provide accurate and truthful information when registering — false details may result in account suspension.
• Each person may register only one account. Opening multiple accounts from the same device, IP address, or payment method is not permitted.
• It is your responsibility to keep your account password and login credentials confidential. You must not allow anyone else to access your account.

Identity Verification (KYC)

For withdrawals above a certain amount, or in specific circumstances, 98vip may need to verify your identity. You may be asked to provide a copy of your National ID or passport. This process is carried out for your own security and all submitted information is kept strictly confidential.

3. Deposits & Withdrawals

Deposit Rules

Deposits at 98vip can be made via bKash, Nagad, and Rocket. The minimum deposit amount is ৳100. 98vip confirms there are no additional processing fees on deposits — though your mobile banking operator may apply their own charges.

• You must use only payment methods registered in your own name.
• Third-party payments are not accepted — any such transactions will be returned.
• Deposits are typically credited to your account instantly. If there is a delay, please contact support.

Withdrawal Rules

The minimum withdrawal amount is ৳500. Withdrawals can only be made to the same payment method used for the deposit. 98vip typically processes withdrawals within 5–30 minutes; however, if KYC verification is required, it may take up to 48 hours.

4. Betting Rules

Before placing bets on 98vip, please familiarise yourself with the general rules below. More detailed rules for each sport and game are available in the relevant section.

Bet Acceptance & Cancellation

• Once a bet is confirmed, it cannot be cancelled unless there is an error or an exceptional circumstance relating to the event.
• If odds change before an event starts, your bet will be settled at the odds that were in place when it was placed.
• If a bet is accepted at incorrect odds due to a technical error, 98vip reserves the right to void that bet.
• In live betting, any bets successfully placed before an internet disconnection will remain valid.

Match Cancelled or Incomplete

If an event is cancelled or not completed within the scheduled time, 98vip will follow the international rules of the relevant sport to determine the outcome. In most cases, bets on cancelled events are voided and stakes are returned. Contact support for more details.

Maximum Bet Limit

Maximum bet limits are set for each market and event and can be viewed on the bet slip. VIP members may be eligible for higher limits.

5. Bonus Terms & Conditions

98vip offers a range of bonus types. Each bonus comes with its own terms, which are displayed at the time of claiming. The general bonus policy is outlined below:

• Multiple bonuses cannot be active at the same time.
• Bonuses apply only to accounts that are eligible for the relevant promotion.
• Bonus funds cannot be withdrawn before the wagering requirements have been met.
• Any bonus not used before its expiry date will be automatically cancelled.
• If bonus abuse is detected, the bonus and any associated winnings may be forfeited.

6. Privacy & Data Protection

98vip takes the protection of your personal data seriously. Any information collected while you use the platform is used solely for the purpose of delivering and improving our services.

• Your name, mobile number, payment details, and betting history are kept strictly confidential.
• 98vip never sells your personal information to third parties.
• If we are required to share your information with authorities due to legal obligations, you will be notified.

For more details, visit our Privacy Policy Read.

7. Prohibited Activities

The following activities are strictly prohibited on 98vip. Violating these rules may result in permanent account closure and forfeiture of your balance:

• Creating multiple accounts or using another person's account.
• Registering with a fake identity or using someone else's personal information.
• Placing artificial bets or using coordinated betting strategies to exploit bonuses.
• Using software or bots to place automated bets.
• Attempting to launder money of illegal origin through 98vip (money laundering).
• Attempting to collect other members' information or interfering with the security of the platform.

8. Responsible Gaming

98vip believes that betting and gaming are a form of entertainment — not a guaranteed source of income. We want every member to play in a healthy and enjoyable way.

• 98vip lets you set deposit limits — daily, weekly, or monthly.
• You can suspend your own account for a set period using the self-exclusion option.
• 98vip must not be used by anyone under 18 — it is the family's responsibility to ensure this.

To learn more about Responsible Gaming, Responsible Gaming View the page.

9. Account Closure

You may close your account at any time by contacting support or using the self-exclusion option. Please withdraw any remaining balance before closing your account.

98vip reserves the right to close an account without prior notice for the following reasons:

• If evidence of a terms violation or fraudulent activity is found.
• Providing false identity or inaccurate personal information.
• As required by law or directed by a regulatory authority.
• Extended inactivity (over 12 months) — in this case, advance notice will be sent via email.

10. Dispute Resolution

Any disputes regarding bet outcomes, payments, or bonuses must be raised with 98vip support within 7 days of the incident. Claims submitted after this period may not be accepted.

• Contact our support team first — reach us directly via Live Chat or email to report your issue.
• The support team will investigate and provide a decision within 48 hours.
• If you are not satisfied with the support team's decision, you have the option to escalate your case to a higher level.

11. Changes to Terms & Conditions

98vip may update these Terms & Conditions at any time. For significant changes, a notification will be sent to your registered mobile number or email. You can always check when the terms were last revised by looking at the "Last Updated" date at the top of this page. Continued use of the platform after any update constitutes acceptance of the new terms.

12. Contact

If you have any questions or comments about these Terms & Conditions, please get in touch with the 98vip support team:

• Live Chat: Click the "Live Chat" icon at the bottom right of the website — available 7 days a week, 24 hours a day.
• Email: support@98vip.my — responses within 24 hours.