FAQs

98vip FAQ — All Your Questions Answered in One Place

Whether your question is about betting, payments, account security, bonuses, or games — you'll find all the answers right here on 98vip's FAQ page. Search below or select a category.

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Getting Help at 98vip Is Easy

Support is available beyond the FAQ page — reach out whichever way works best for you.

Live Chat Support

Chat with us in Bengali via Live Chat, 24/7. Most queries are answered within 1–3 minutes — even complex issues get resolved quickly.

Email Support

For complex issues or if you need to send documents, email us at support@98vip.my. You'll typically receive a detailed response within 24 hours.

FAQ Search

Type a keyword into the search bar on this page to instantly see matching questions. You'll find answers to most common queries right here.

Mobile App Help

In the 98vip app, go to the "Help" section to access live chat and answers to common questions — without leaving the app.

Terms & Conditions

For full terms and conditions, visit Terms & Conditions Read the page. All policies on bonuses, payments, and accounts are listed there.

Responsible Gaming Guide

To learn about betting controls, limit settings, or self-exclusion Responsible Gaming You'll find full details on the page.

Frequently Asked Questions

These are the questions 98vip members ask most often.

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Payment

98vip Bangladesh supports three major mobile banking methods:

  • bKash — Both deposits and withdrawals are supported. Minimum deposit is ৳100 BDT, minimum withdrawal is ৳500 BDT.
  • Nagad — Works within the same limits as bKash. Deposits are usually credited to your balance within 5–15 minutes.
  • Rocket (Dutch-Bangla) — Supports both deposits and withdrawals.

To deposit: log in to your account → select "Deposit" → choose a payment method, enter your registered number and amount → confirm with your PIN. Save the reference number once the transaction is complete. Withdrawals typically process within 5–30 minutes; unverified KYC accounts may take longer.

Betting

After logging in, from the top menu Sports Betting Select it. Under the cricket section, you'll find international matches (Test, ODI, T20), BPL, IPL, and other tournaments listed.

Betting options typically available for each match:

  • Match Winner — Bet on which team will win
  • Toss Winner — Bet on who wins the toss
  • Series Winner — Who will lead across the entire series
  • Over/Under Runs — Bet on how many runs will be scored in a specific over
  • Live Betting — Bet on odds that shift ball by ball throughout the match

Click your preferred odds to place a bet → enter the amount in the bet slip → press "Confirm Bet". The minimum bet is generally ৳50. In live betting, you'll need to decide quickly as odds change by the second.

Account

To enable two-step verification (2FA) on your 98vip account, follow the steps below:

  • Log in to your account and click the profile icon in the top right corner.
  • Go to the "Settings" or "Security" section.
  • Enable the "Two-Step Verification" or "Two-Factor Authentication" option.
  • An OTP will be sent to your registered mobile number — use it to confirm.

With 2FA enabled, every time you log in from a new device you'll need to enter both your password and the OTP sent to your mobile. This significantly strengthens your account security — even if someone gets hold of your password, they still won't be able to log in. If you need help with the setup, contact us via Live Chat.

Account

KYC (Know Your Customer) verification is a mandatory security process at 98vip. It confirms the true identity of the account holder and ensures that large withdrawals are processed securely.

Documents required for KYC:

  • National ID Card (NID) — clear photos of front and back
  • Or Passport — Image of the information page
  • Or Driving License
  • The name on your mobile banking account must match your registered name.

To submit your KYC, go to Settings → "Identity Verification" and upload the required documents. Verification is typically completed within 24–48 hours. Without KYC, small withdrawals may still be processed, but larger amounts may be restricted.

Games

98vip offers a massive collection of slot games. The main categories are:

  • Classic Slots (3-Reel) — Simple rules, fewer paylines. Perfect for beginners. Minimum bet starts from ৳10.
  • Video Slots (5-Reel) — Engaging themes, bonus rounds, and free spins. The most popular category.
  • Megaways Slots — The number of paylines changes with every spin — up to thousands. Higher chances of a big win.
  • Progressive Jackpot Slots — The jackpot grows with every bet placed. It can sometimes reach tens of millions of BDT.
  • Crash Game — The multiplier keeps climbing and you have to cash out in time. Fast-paced and thrilling.

If you're new, start with classic or video slots. New Games Check the slots page for recently added titles — they often come with special launch offers.

Betting

Yes, logged-in members on 98vip can view real-time score updates on the Sports Betting page. Each ongoing match in the list shows live scores, over-by-over updates, and key statistics.

Live video streaming is available for select matches, though this varies by match and league. To access streaming, you typically need to have a balance in your account or an active bet on that match.

For more detailed statistics and analysis, visit Analysis Visit the page — you'll find historical data and head-to-head comparisons to help you make informed decisions before placing a bet.

Responsible Gaming

Yes, 98vip lets you set deposit limits at no cost whatsoever. There are three types of limits you can set:

  • Daily Limit — The maximum amount you can deposit in a single day.
  • Weekly Limit — Total limit over seven days.
  • Monthly Limit — The highest amount wagered throughout the entire month.

To set a limit: go to Settings → "Responsible Gaming" → choose your preferred limit type and amount → confirm with an OTP. Reducing a limit takes effect immediately; increasing one requires a 24-hour cooling-off period.

You can also opt for self-exclusion to take a break from betting for a set period. For more details, visit Responsible Gaming Visit the page.

If you can't find your answer here or need more detail, ask us directly on Live Chat — Bengali support available 24/7.

Learn More About 98vip

98vip is a well-known name in Bangladesh's betting and online gaming scene. Millions of members bet on cricket and football, enjoy Live Casino, and take part in various slots and lottery games on the platform every day. This FAQ page is designed to answer the most frequently asked questions directly — so you can resolve common issues on your own without needing to contact support.

Common Payment Queries

After depositing via bKash, Nagad, or Rocket on 98vip, your balance is usually updated within 5–15 minutes. It may take a little longer late at night or during peak network hours. For withdrawals, if your KYC is verified, funds typically arrive within 30 minutes. For any payment issues, keep your transaction ID handy and contact support — they'll resolve it quickly.

Why Account Security Matters

Your payment details and balance are linked to your 98vip account, so keeping it secure is essential. Use a strong password, enable two-step verification, and always log out after using a public device. 98vip will never ask for your password or OTP by phone or message — any such request is fraudulent.

General Questions About Bonuses

98vip offers a variety of bonuses — welcome bonuses, reload bonuses, cashback, and special tournament bonuses. Each bonus comes with its own wagering requirements, meaning you'll need to bet a specified multiple of the bonus amount before you can withdraw it. For full bonus terms and conditions, visit On the Bonus page Go ahead. If a bonus doesn't appear in your account, let us know via live chat.

Tips for Mobile App Users

The 98vip mobile app is fully functional, just like the website. You can bet, deposit, withdraw, and contact support — all from the app. To download the app, visit On the Download page Go ahead. To install on Android, keep "Unknown Sources" enabled. Keeping the app up to date ensures the best performance and gives you early access to new features.

Tips for New Members

If you're new to 98vip, start by registering, then deposit a small amount to get a feel for the games. Read the bonus terms carefully and always bet within your means. If you run into any issues, reach out via Live Chat — support is available in Bengali. Setting a deposit limit from the very beginning is a great habit to build.

Can't find your answer? Contact us directly

The 98vip support team is available around the clock in Bangla, ready to help.

Live Chat

The fastest way to get help. Click the chat icon on the website or app — expect a response in 1–3 minutes.

Email

Email us at support@98vip.my. Email is convenient when you need to send documents or screenshots. Responses are typically sent within 24 hours.

In-App Help

In the 98vip app, go to the "Help" section to chat directly or browse answers to common questions — without leaving the app.

Not a 98vip member yet?

Open a free account in just 3 minutes and start enjoying Sports Betting, casino games, and bonuses.

Free to register · No credit card required · For users aged 18+

Responsible Gaming: Betting and gaming at 98vip is for entertainment purposes only and strictly for users aged 18 and above. Play within your means. To learn about deposit limits and self-exclusion: Responsible Gaming।

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